Frequently Asked Questions

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Carpet Cleaning

Everything you've ever wanted to know about carpet cleaning.

My carpet was cleaned, and now it has bubbles or ripples in it. What caused this?: As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning. If these ripples do not go away after it is completely dry, please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) as soon as possible.
Do you guarantee removal of all spots or stains in the carpet?: We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
How long will it take to clean my carpets?: On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments. Learn more here.
I have heard that cleaning my carpet will make it soil faster. Is that true?: This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt. Learn more here.
Do you move furniture when you clean carpet?: Yes. There is no charge to move furniture and we are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
Do I need to vacuum before carpet cleaning?: A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning. Learn more here.
What method do you use for carpet cleaning?: The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Stanley Steemer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers. Learn more here.
What do you consider to be an area?: Typically, an area is a room that is up to 300 square feet (that is 15 x 20). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
Where can I find carpet cleaning services near me?: You can find carpet cleaning services near you on our website in the upper right hand corner. Or, give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will assist you.
I have had my carpet cleaned, but the spots have reappeared. What should I do?: Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) as soon as possible.
How do you guarantee customer satisfaction with carpet cleaning?: We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) if you have any concerns.
Why do your prices vary from other carpet cleaners?: When comparing carpet cleaning prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contract, so our technicians are always background checked, drug tested and properly trained Stanley Steemer employees. This is what allows us to stand behind all of our work. Learn more here.
Do you steam clean carpet?: We often receive questions about steam cleaning carpet. At Stanley Steemer we do not steam clean carpet. We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning because of the steam you see as we clean. We use our patented carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours.

If you have more questions about our carpet cleaning process visit our carpet cleaning service page here.
Will carpet cleaning get rid of fleas in my carpet?: We cannot guarantee carpet cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want to consider having your upholstery treated and cleaned as well as any area rugs or pet beds.
How long will it take for my carpet to dry after a carpet cleaning?: Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
How to clean carpet?: If you need to quickly clean a spill or spot from your carpet you can find homemade carpet cleaning cleaning solutions on our blog here.

However, the best carpet cleaning solution is to call the carpet cleaning experts at 1-800-STEEMER. With more than six decades of experience in carpet care, Stanley Steemer is well positioned to provide you with the best carpet cleaning service available.

Carpet Protection

What about carpet protection?

Why should I have a protector applied to my cleaned carpets?: As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
How does your deodorizer work to remove odors?: Stanley Steemer Odor Out Plus uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.
Does carpet come with a protector?: A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

Tile and Grout Cleaning

Get the facts about tile & grout cleaning.

How do you clean my tile and grout?: We scrub each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines. Learn more here.
Do I have to use special floor cleaner if I have the sealant applied?: To preserve the life of the sealant, we recommend that you use a neutral cleaner to clean your tile and grout. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely. Learn more here.
Why should I have my grout lines sealed?: Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance. Learn more here.
How long do I have to stay off the floor after sealant has been applied?: We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time. Learn more here.
What is color seal?: Restore your grout to its original appearance with our premium Color Seal restoration service. Our Color Seal service will transform your discolored grout back to its original splendor by providing a layer of uniform color to your grout lines, giving your tile floor a clean and refreshed look. Along with improving the cosmetic appearance of your floor, Color Seal provides a protective waterproof barrier that guards your grout from spills, dirt & debris. Learn more here.
Can you steam clean grout?: We are often asked about steam cleaning tile and grout. At Stanley Steemer we do not use steam to clean. We use a process called hot water extraction to clean grout, which is often referred to as steam cleaning because of the steam you see as we clean. If you have more questions about how we clean tile and grout, visit our tile and grout cleaning service page here.
How to clean grout?: When cleaning grout, avoid using bleach and other harsh chemical cleaners that might break down sealants. The best way to clean grout is using a natural grout cleaner.

We recommend mixing 1/2 cup of baking soda, 1/4 cup of hydrogen peroxide, 1 tsp dish soap. Mix together the baking soda, hydrogen peroxide and dish soap. Spoon mixture onto grout, wait 10 minutes, scrub and rinse.

Still looking for the best grout cleaner? Try Stanley Steemer's Tile & Cleaner.
What is clear seal?: Clear seal is an invisible layer of protection that penetrates into the pores of the grout. This gives you more time to clean up dirt and liquid spills before they soak into the grout, however, it is not waterproof. Learn more here.
How often should I have my tile floor cleaned?: As with carpet, many factors must be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile and grout cleaned. Learn more here.
Why should I have my tile and grout cleaned?: Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt. Learn more here.
Where can I find a tile and grout cleaner near me?: You can find tile and grout cleaners near you on our website. Or, give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will help you.

Hardwood Cleaning

Important info about hardwood cleaning.

Can you clean my hardwood floors if they have a wax coat?: Unfortunately, wax or other buildups can make hardwood difficult to clean and recoat. Be rest assured, Stanley Steemer technicians can assess hardwood before cleaning and pretest to make sure cleaning methods are safe on your floors. However, any floors contaminated by the use of certain maintenance products may not be completely removed by our deep cleaning service. This includes products such as oil soap, furniture polish, acrylic wax, and wax. Additionally, the use of certain maintenance products may cause adhesion problems and/or failure of the recoating system. Floors contaminated by such products may need to be sanded and refinished.
Do you offer any kind of sealant to protect the hardwood floor after cleaning?: Yes. First, we remove dirt and debris with our hardwood floor cleaning process, then we'll coat your floors with our maintenance coat solution. Our fast drying maintenance coat will leave your floors with a uniform, overall sheen and help protect it between cleanings. Learn more here.
How to deep clean hardwood floors?: When cleaning your hardwood floors, the first thing you should ask yourself is what kind of hardwood you have and what kind of cleaner has been used on your floors in the past. If your floors are sealed with polyurethane or wax, use a mild or pH-neutral soap. Stay away from acidic cleaners because they can damage wood over time. If you don’t know what your floors have been cleaned with, the best product to clean hardwood floors is a neutral, pH-balanced hardwood floor cleaner because it’s safe on all hardwood and laminate floors.

To learn more about how to clean hardwood floors click here.
Can you steam clean area rugs on hardwood floors?: We do not recommend that you steam clean area rugs on hardwood floors. Water and steam can permanently damage hardwood. Instead, move the rug to an area of your home that has a less porous flooring before cleaning it.
How do you clean hardwood floors?: Regular mopping just doesn’t reach the stubborn dirt that lies deep in the pores of your hardwood, but our hardwood floor cleaning process does. We use a high-speed rotary brush extraction machine and a neutral cleaning agent to break up tough dirt and contaminates. The final step is to go over the floor using a microfiber mop. Edges are hand scrubbed, as are stairs. Learn more here.
How to find hardwood floor cleaners near me?: You can find a hardwood floor cleaner near you on our website. Or, give us a call at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will help you.

Upholstery Cleaning

The ins and outs of keeping your furniture clean.

The tag on my furniture recommends a dry cleaning method. Can Stanley Steemer clean it?

What does professional upholstery cleaning do to the protective coating I purchased for my upholstered furniture?

How to clean upholstery?

How long will it take my furniture to dry?

Can you steam clean upholstery?

Where can I find an upholstery cleaner near me?

How does Stanley Steemer clean upholstery?

How often do manufacturers recommend professional upholstery cleaning?

Leather Cleaning

Learn all about our leather cleaning services.

Where can I find leather couch cleaners near me?: You can find leather couch cleaners near you on our website. Or, give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will help you find a leather cleaner.
Why should I have my leather couch professionally cleaned?: Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time. Learn more here.
Do couch manufacturers recommend professional leather cleaning? If so, how often?: Yes, manufacturers recommend cleaning your leather couch every 6-12 months. Learn more here.
What can I expect from professional leather couch cleaning?: Our professional leather cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning. Learn more here.
What is the difference between my household leather cleaner and the Stanley Steemer system?: Household cleaners contain silicones and lubricants that provide an outer layer of protection but end up dehydrating and damaging your leather couch. Our professional leather cleaners, moisturizers, and protectants provide long-lasting rejuvenation without the harmful side effects. Learn more here.
What types of leather couches does Stanley Steemer clean?: We can clean all types of leather, including pigmented, aniline, and nubuck. Learn more here.
How does Stanley Steemer clean leather?: At Stanley Steemer, we use a proprietary system to clean and moisturize your leather and we can also provide optional protector for your leather. We will begin by applying and removing a cleaner that removes damaging soils. Next, the leather is heated to open pores and accept the moisturizer that leaves your leather feeling as soft and supple as the day it was made. If you choose, we will then re-heat the leather and apply a protector that will actually fill in the cracks where soils typically settle, preventing future damage. All of these steps are completed by our fully trained leather care specialists. Learn more here.
How to clean a leather couch?: Vacuum your couch using a soft brush attachment. Make sure you get into the crevices.

Mix a solution of equal parts water and vinegar.

Using a microfiber cloth, wipe down the entire couch.

Dry the couch using a clean towel.

To condition your leather couch mix one part vinegar with two parts flax seed oil. Using a soft cloth, apply this mixture in circular motions and leave overnight.

In the morning, buff your couch with a clean rag to restore shine.

Learn more about leather couch cleaning here.
Can Stanley Steemer clean the leather upholstery in my vehicle?: Yes, in fact the leather in autos, boats, and RVs is exposed to more abrasive wear and more extreme weather conditions. These factors make additional care for your leather upholstery in these vehicles even more important. Learn more here.

Natural Stone Cleaning

Leave no stone unturned or uncleaned.

What natural stone surfaces does Stanley Steemer service?: Our natural stone services go beyond indoor floors. We also provide services for counter tops, shower stalls, and outdoor areas. Learn more here.
How long do I have to stay off the floor after sealant has been applied?: We recommend that you wait at least one hour before walking on the floor to allow sealers and polish to dry. For best results, limit all foot traffic until sealant has completely cured. It will take 24 hours for sealers to cure completely, so we suggest that you avoid any liquid coming in contact with the floor during that time. Learn more here.
Why should I have my stone and grout lines sealed?: Natural stone and grout are porous materials that absorb soil and spills. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. Sealers also help enhance the natural beauty of your floors. Learn more here.
How long will it take to have my stone floor cleaned?: Time can vary based on a number of factors including the type and size of the stones, amount of soil in the grout lines, room configuration and number of applications of polish or sealer that are applied. For an average size room (generally up to 300 square feet, although room sizes may vary by location), it typically takes 30-60 minutes to complete the cleaning process. Learn more here.
Do I have to use a special floor cleaner if I have the sealant applied?: To preserve the sealer and polish of your floors, we recommend avoiding harsh cleaners that contain wax, bleach, acidic agents, or other harsh chemicals that can damage the surface of your natural stone floor. Rinsing after mopping will also help keep your floors looking their best. Learn more here.
How can I tell if I have natural stone or ceramic/porcelain tile?: Natural Stone is varied in color and no two pieces look the same. Ceramic/porcelain tile have repeating patterns and colors throughout. If you are unsure of the type of flooring you have, our professional technicians can analyze the materials and determine the type of flooring you have in your home. Learn more here.
How often should I have my stone floor cleaned?: Cleaning can last anywhere from 6-12 months. However, the length of time could be more or less depending on foot traffic, condition and type of stone, and how well the stone is maintained. Ask your technician for a recommended cleaning and maintenance plan for your natural stone floors. Learn more here.
What types of natural stone does Stanley Steemer clean?: Stanley Steemer services Travertine, Marble, Limestone, Slate and Granite in most locations. In select locations, we also service Flagstone, Concrete, Terrazzo and Saltillo floors. Learn more here.

Air Duct Cleaning

Unsure about air duct cleaning? Let's clear the air.

How much does air duct cleaning cost?

Where can I find air duct cleaners near me?

Why should I have my air ducts cleaned?

Are your technicians NADCA certified?

Do I need to have my air ducts cleaned if my house is new?

Can I clean air ducts myself?

24 Hour Emergency Water Damage Services

What to do when you have a water damage or water restoration emergency.

How do I get in touch with Stanley Steemer if I have a water damage emergency?: We are available 24 hours a day to help you handle your water emergency. Just call our 24-hour call center at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will have a certified water restoration specialist get in touch with you right away. Learn more here.
Where can I find a water damage restoration company near me?: Call Stanley Steemer at 1-800-STEEMER (1-800-783-3637) and our customer service team will find a water damage expert near you.
I need to clean up water damage. What do I do?: Stanley Steemer is available 24 hours a day to handle your water emergency. Call our call center at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will have a certified water restoration specialist get in touch with you right away. Learn more here.
My basement is flooded, what do I do?: Stanley Steemer is available 24 hours a day to help you handle your water emergency. Just call our 24-hour call center at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will have a certified water restoration specialist get in touch with you right away. Learn more here.
What can I expect from water damage restoration experts?: You will speak with a certified water restoration specialist very soon after your call. Then we'll do the following to help you reclaim your home:
Advise you of what to do to minimize water damage until our crew arrives.
Dispatch certified, trained and experienced water damage experts to your home within three hours or less.
Pump out freestanding water quickly and then extract water from carpet, padding and upholstery.
Provide professional grade equipment for a controlled drying process of your home and its contents -- this minimizes the possibility of secondary damage and potential microbial growth.
Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
Work directly with your insurance company to process claims and get your home back to normal as soon as possible.
Make sure your home's structure and contents are dry, to the recommended industry standards for your area of the country.
Learn more here.

Careers

Interested in a career with Stanley Steemer? Start here.

What is the size of Stanley Steemer International, Inc.?: Between our headquarters and more than 63 company-owned branches, we employ approximately 2,300 people. This number does not include employees at over 217 independently-owned franchises nationwide.
How should I prepare for an interview?: Be ready to discuss your strengths, developmental needs, accomplishments, goals, and expectations. Get to know us by reviewing information available on this website. During the interview, be yourself! At the end of an interview, ask questions to ensure that you understand the hiring manager’s expectations for the position.
Will I have to work overtime? Weekends?: We are focused on providing excellent service to our valued customers. As the needs of the business dictate, we may ask employees to work overtime to help maintain the level of service our customers expect and deserve from the industry leader. Stanley Steemer branch operations are open on Saturday to make our services available to customers when they need us. As a branch employee, you would be asked to work on Saturday.
What's the best way to find open positions?: Enter your zip code in the "Find Local Employment Opportunities" area on our Careers page in order to see opportunities available at the Stanley Steemer of interest to you.
How much can I expect to earn?: As a Carpet Cleaning Technician, that depends on you! You are paid the greater of your earned commission or the guaranteed hourly rate of pay (varies by location). Our competitive, commission-based plan allows you to earn more through add-on sales at the homes of residential customers. Our Customer Service Advisors are compensated with a base hourly rate of pay (varies by location) plus incentives. Incentives are earned based on the “Inside Ticket Average.” For pay information on other Stanley Steemer opportunities, please contact a recruiter or hiring manager.
What happens after I submit my application?: After receiving your application, we will review your qualifications to see if they match the requirements of the position. If they do, a recruiter or hiring manager may contact you to discuss the next steps. If your qualifications do not match the requirements of the position, we will retain your application according to state guidelines.
How long has Stanley Steemer been around?: We opened in 1947 and our founder was Jack Bates. His grandson, Justin Bates, is now our company President.

Area Rug Cleaning

Questions and answers about area rug cleaning.

Who cleans area rugs?: At Stanley Steemer, we offer the best area rug cleaning service. We clean area rugs using the same proprietary hot-water extraction method that we’ve been using to clean carpets for more than 70 years. This extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.
How to clean an area rug?: To keep your area rugs looking new, they require regular maintenance and deep cleaning. How to clean an area rug starts with recognizing what type of rug you have. To learn what type of area rug you have and how to clean it click here.
How much does oriental rug cleaning cost?: Oriental rug cleaning cost can vary depending on the size of the rug. You can get a quote for oriental rug cleaning by giving us a call at 1-800-STEEMER (1-800-783-3637).
How do you clean area rugs?: We steam clean area rugs using the same hot-water extraction method that we use to clean carpets. This clean process extracts dirt and allergens from deep within the fibers of your rug and removes them from your home. Learn more here.
Where can I find an oriental rug cleaner near me?: You can find an oriental rug cleaner near you on our website here. Or, give us a call at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will help you.
How do I find an area rug cleaner near me?: Find a location on our website here or give us a call at 1-800-STEEMER (1-800-783-3637). We'll help you find an area rug cleaner near you.
Can you steam clean area rugs?: We are often asked about steam cleaning area rugs. At Stanley Steemer we do not use steam to clean. We use a process called hot water extraction to clean rugs, which is often referred to as steam cleaning because of the steam you see as we clean. If you have more questions about how we clean area rugs, visit our area rug service page here.
How much does area rug cleaning cost?: Area rug cleaning cost is determined by the size and material of the rug. You can get a quote for area rug cleaning on our website or give us a call at 1-800-STEEMER (1-800-783-3637).

Commercial Cleaning

Understand our commercial cleaning services from start to finish.

Is carpet protector beneficial?

How often should I have carpet cleaned?

Does your cleaning process leave residue behind?

Do you move furniture?

Can people be in the space during the cleaning?

Can I get my business cleaned on a weekend?

How soon can carpet be walked on?

What is commercial cleaning?

Can I schedule a cleaning after hours?

How do I pay?

What other types of services do you offer other than carpet cleaning?

Can our company be set up on a regular cleaning schedule?

Do you use any harmful chemicals?

How soon can I schedule my business for a cleaning estimate?

How long does the cleaning take?

Do you have a minimum trip charge for commercial cleaning?

Car Cleaning

Cleaning car carpets and upholstery is easy with help from Stanley Steemer.

Where can I find a car upholstery cleaner near me?: Give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will assist you.
How to clean car upholstery?: To clean your car upholstery yourself:

In a spray bottle, combine a tablespoon of dish soap with a cup and a half of water.

Spray the spot and blot it up with a clean towel.

Repeat until the spot has lifted.

Make sure the area is dry before use.

Find more car cleaning tips here.

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